Privacy Policy

Introduction

Fixtura takes the privacy and security of its users seriously. This privacy policy serves as a comprehensive guide to how we handle your personal and non-personal information when you access and use our services, including our website (Fixtura.com) and AI-generated sports-related digital assets. By using any of Fixtura's services, you consent to the data practices outlined in this policy.

Purpose and Scope

Objective

This privacy policy aims to inform you about the types of information we collect, how we use it, and the choices you have regarding your data. It applies to all interactions you have with Fixtura's services, which include, but are not limited to, our website and AI-generated digital assets.

Specialized Data Use

As a service focused on sports clubs and associations, we utilize public-facing sports fixtures and metadata from PlayHQ to generate specialized digital assets. Users are required to give explicit permission during the setup process for Fixtura to access and utilize this data to create digital assets for them.

Information We Collect

User-Provided Information

When you create an account or purchase a subscription, you are required to provide certain personal information, including but not limited to, your username and password. This information is crucial for account creation, authentication, and subscription management.

Usage Data

We collect analytical data that helps us understand how you interact with our website and services. This includes pages you visit, the duration of your visit, and any actions you take while using our services.

Third-Party Data

We also use sports-related data that is publicly available on PlayHQ. This information allows us to create personalized, AI-generated sports assets that are of interest to you.

How We Use Your Information

Service Provision

We use the information we collect to create and manage your account, fulfilling your subscriptions, and generating AI-powered sports-related digital assets for your use.

Customer Support

We use your data to provide timely and effective customer support, including responding to your queries, complaints, or comments.

Performance Analytics

Your usage data helps us monitor and improve the performance, reliability, and functionality of our services.

Sharing Your Information

Payment Processing

We partner with Stripe for payment processing and may share your billing information with them to complete your transactions. For more details on how Stripe handles your data, you can refer to Stripe's privacy policy.

Analytics and Site Monitoring

We use Google Analytics to track user interaction within our website. This data is used solely for internal analysis to improve user experience and service functionality.

Data Security

Protective Measures

We employ advanced security protocols and technologies to protect your data from unauthorized access, alteration, and disclosure.

User Responsibility

While we strive to protect your information, we cannot guarantee complete security. You are responsible for safeguarding your account credentials.

International Data Transfer

Regional Focus

Although Fixtura primarily serves users in Australia and New Zealand, our services are hosted on servers located in the country where Fixtura is based. By using our services, you consent to the transfer of your information to this country.

Privacy Policy Updates

Changes and Notifications

We reserve the right to update this privacy policy at our discretion. We will notify you of any significant changes by updating the effective date and posting the new policy on this page.

Your Rights and Choices

Data Access and Control

You have the right to access, update, or delete your personal information stored on our systems. You can manage your data by logging into your account.

Opting Out

You have the option to opt out of any marketing communications we may send you. Instructions for opting out will be included in each communication.

Contact Us

For any questions or concerns about this privacy policy or how we handle your data, please contact us at admin@fixtura.com.au.